Frequently Asked Questions
Quick answers about JerrBear’s products, orders, fragrances, returns, classes, and more.
01 What does JerrBear’s sell?
JerrBear’s offers handcrafted body care, home care, candles, fragrance products, and educational resources designed around everyday self-care and scent.
02 How do I choose the right fragrance?
Use our Fragrance Index to explore scents by mood and fragrance family. If you still need help, contact us and we’ll help you narrow it down.
03 What is your return policy?
Returns are accepted within 5 days of delivery. A 15% restocking fee applies, and the buyer covers return shipping except for damaged or incorrect items. Please review the Refund Policy for complete details before sending anything back.
04 What if my order arrives damaged or incorrect?
Please contact us as soon as possible at info@jerrbearscompany.com with your order details and photos of the issue so the team can help.
05 Do you offer product-making classes?
Yes. Visit Classes & Education to explore product-making classes, business training, workshops, mentorship, and digital educational resources.
06 Where can I find body care and home care products?
Use the Body Care and Home Care collections to browse products by ritual, product type, and fragrance.
07 How can I contact JerrBear’s?
Email info@jerrbearscompany.com or use the Contact page. For order questions, include your order number so we can help faster.